Refund and Returns Policy

At toyevis, we want you to be completely satisfied with your purchase. If you are not 100% happy with your waterproof headphones, we’re here to help! Please read our policy below for a smooth return or refund process.

Return Eligibility

  • You have 30 days from the date you receive your order to request a return.

  • To be eligible for a return, your item must be:
    ✅ In unused condition
    ✅ In its original packaging
    ✅ With all accessories and manuals included
    ✅ Accompanied by the proof of purchase (order confirmation or receipt)

Non-Returnable Items

  • Gift cards

  • Items marked as Final Sale

  • Products damaged due to misuse, accidents, or unauthorized modifications

  • Used or worn items (unless they are defective)

How to Request a Return

  1. Contact us at info@toyevis.xyz with your order number and reason for return.

  2. Once your return is approved, we will provide you with the return instructions and address.

  3. Ship the product back to us within 7 days after receiving return approval.

    • We recommend using a trackable shipping service for your return.

Return Shipping Costs

  • If the return is due to a defective or incorrect item, toyevis will cover the return shipping cost.

  • If the return is due to personal preference or any other reason, you will be responsible for the return shipping cost.

Refunds

  • After receiving and inspecting your return, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed within 5-7 business days and credited back to your original payment method.

  • Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

Exchanges

  • We offer exchanges only for defective or damaged products.

  • If you need to exchange an item, please email us at info@toyevis.xyz with your order details.

Contact Us

For any questions regarding our Refund and Returns Policy, feel free to contact our support team:
📧 Email: info@toyevis.xyz
📞 Phone: (949) 713-5493
🏢 Address: 1221 Nelson Ave, Bronx, NY 10452, USA